Data Privacy: Mission Statement
- Our approach to data protection
- The types of data we collect and what we use it for
- Sharing data externally
- The security of your data
Our approach to data protection
Data protection is one of our core quality principles at Natural Cycles. We care deeply about the confidentiality and integrity of the information that is shared with us, and we are committed to achieving the highest standards of privacy and security. This is why we are happy to see the stricter General Data Protection Regulation (or “GDPR”) come into effect across the EU. GDPR will help individuals to stay in control of their personal data, and make clear the responsibilities of any company collecting it.
At Natural Cycles, we are fully compliant with GDPR and, as we are based in Europe, these rights will apply to you regardless of where you live. Click here for more information about your privacy rights.
The types of data we collect and what we use it for
When you use the Natural Cycles app, we collect different types of data. All the data that you provide to us is summarised under the term Personal Data.
This includes information such as your name, email address, location and date of birth. This enables us to administer your account – for example, to set up your individual user profile.
We also collect information such as the temperature measurements you input each day and information you provide about the days you have had unprotected sex. This is a special category of Personal Data, which needs special protection.
We call this Sensitive Data, and in order for us to store and process this information, we must have your explicit consent. We need Sensitive Data to provide you with the service you signed up for – i.e. to help you prevent or plan a pregnancy. We also use this data as a company to help us improve our service, and to refine the algorithm that powers the app.
Another way that we use this data is to help us monitor the effectiveness of our product as a method of contraception. To do this, we anonymise the Sensitive Data from all our users, combine it into one large “data pool” and review it on a monthly basis to check that our effectiveness rate remains constant; this is a requirement of the notified body that granted our certification.
Click here for more information about the data we collect, and here for more detail on how we use that data.
Sharing data externally
Firstly, we want you to know that we never sell data of any kind.
Furthermore, we do not share any Sensitive Data that can be linked back to you as an individual with any partner for them to use. We do, however, use external suppliers for storing and processing data.
We only share Sensitive Data with third parties that has been anonymised. We share this information with organisations such as universities, who help us to conduct scientific research. You can read more about how we use anonymised data here.
We may sometimes need to share your Personal Data with partner companies or other third parties; for example, when you purchase something from our webshop. For more information about how this works, click here.
The security of your data
We know that the information you give to us is confidential and we take our responsibility in managing that information very seriously, taking every precaution and complying with advanced industry standards to protect its security. Click here to learn more about data security at Natural Cycles.
Last Updated: 2018-05-18
- 2. Information about Personal Data we collect
- 3. Security of the Personal Data we process
- 4. Your rights
- 5. Cookies
- 6. Use of anonymized information
- 7. Webshop
means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation (Special categories of Personal Data).
Personal Data controller
2. Information about Personal Data we collect
- The Personal Data we process is mainly the information you have provided us with when registering a user Account and using our services. We do not obtain any information from any other sources.When you register a user Account and use our services, among the Personal Data we collect from you are: your email address, first and last name, height, weight and date of birth. We may also, after you have given your explicit consent, collect Sensitive Data linked to your reproductive health including, but not limited to, if you are planning a pregnancy as well as your recent use of hormonal contraceptives, body temperature, menstruation cycle, intercourse history, ovulation test results and pregnancy test results. The services can also request to get access to your phone’s sensors. We will collect data based on how you interact with our services. This helps us understand how to improve our user experience.We may send you newsletter emails about our services, products from the Webshop, and other updates. You have the option to unsubscribe from the newsletter inside the emails.
Our use of your Personal Data
PurposeWe use your Personal Data for the following purposes:
- To provide you with our servicesWe use Personal Data and Sensitive Data given by you, as explained above, in order to provide you with our services, app for reproductive health, contraception and planning a pregnancy. We retain your data for this purpose for the duration of our agreement with you and up to 60 months thereafter. Legal basis: Consent
- To follow up on your use of our services and the functionality of our services, and administer our agreement with youWe use Personal Data such as your name, email address, and how you use our services in order to follow up on your use of our services and functionality of our services. We use data such as your name and email address in order to administer our agreement with you. This includes when you are in need of customer support. We retain your data for this purpose for the duration of our agreement with you and up to 6 months thereafter. Legal basis: fulfilment of our agreement with you. Legitimate interest, as we assess that our interest of following up on your use of our services and the functionality of our services is not overridden by your interest of your privacy.
- To inform you of or follow up on possible medical issuesWe use Personal Data and Sensitive Data given by you, and data such as how you use our services in order to re-optimise the algorithm of our services. We store your data for this purpose for as long as you have given and not withdrawn your consent to our processing for this purpose. Legal basis: Consent.
- MarketingWe use Personal Data such as your name and email address in order to send you a newsletter regarding our Webshop, products, services and other updates. We may store your data for this purpose for the duration of our agreement with you and up to 6 months thereafter. Please note that you always have the right to opt-out of receiving the newsletter or direct marketing from us. Legal basis: Legitimate interest, as we assess that our interest of marketing our Webshop, products, services and other updates is not overridden by your interest of protection of your privacy.
- To safeguard our legal interestsWe may use Personal Data such as your name, email address, and your use of our services in order to defend, establish or exercise any legal claim, regarding e.g. payment. We may store your data for as long as necessary to defend, establish or exercise a legal claim in case of a dispute regarding e.g. payment. Legal basis: Legitimate interest, as we assess that our interest in safeguarding our legal interests is not overridden by your interest of protection of your privacy.
- To fulfil our legal obligationsWe may use your data in order to fulfil our legal obligations. We store your data for this purpose for as long as we are legally required, e.g. financial bookkeeping (7 years). Legal basis: Compliance with a legal obligation
Personal Data collected from Apple HealthKit will not be used by Natural Cycles for marketing activities and advertisement. Natural Cycles will not share your Personal Data with third parties except for those companies we use for processing the data. We may disclose your Personal Data in order to comply with a legal or regulatory obligation, if we reasonably believe that this is required by law, regulation or other legislation, or in order to protect and defend Natural Cycles, our business partners or users’ rights and interests.
When you provide us with Personal Data to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase in the Webshop, you consent to Natural Cycles collecting it and using it for that specific reason only.
By registering a user Account with us or using our services you consent to Natural Cycles using your Personal Data in order to provide you with the service, administer your account, follow up on your use of our services, follow up on the functionality of the service, and to improve our service. This include, but is not limited to, process and analyze your Personal Data linked to your reproductive health or condition in order to inform you of or follow up on possible medical issues, e.g. unwanted pregnancy or difficulties becoming pregnant, reaching out to you via in app message or via a Natural Cycles support agent, and to fulfil reporting obligations pursuant to medical device regulations or other applicable regulatory requirements.
In order to respond to user support inquiries or technological issues or problems, a Support Agent might be required to access your Personal Data, which will be conducted in a controlled manner. By submitting a user inquiry through our support portal or directly to the support email, you give your consent that a support agent can access your Personal Data for the purpose of responding to your support inquiry. In the case that you do not consent to this, you need to formally state this in the support inquiry.
Please be aware that if you unsubscribe from our mailing list you will still receive answers to your questions sent to our support agent but you will not be receiving promotional emails.
3. Security of the Personal Data we process
- General securityThe security and integrity of your Personal Data is important to us. Therefore, we use generally accepted industry standards, technologies and procedures, such as firewalls, security software etc., in order to protect the integrity of your Personal Data and to prevent any unauthorized access. However, no system can be 100% secure and despite our efforts, there is always a risk of unauthorized access to your Personal Data. By using our services, you assume this risk.If you share any of your Personal Data added to your user account to any third person (e.g. a partner) you accept and agree that you have done so at your own responsibility. Natural Cycles will be in no way responsible for any unauthorized release of Personal Data from your user account unless such information is released on purpose or by gross negligence by Natural Cycles or any of its employees.
4. Your rights
- Access to your Personal DataThis means that you have the right to request an abstract from our data record regarding our use of your Personal Data. You also have the right to request a copy of the personal information being processed at no cost. However, we may charge you a reasonable administrative fee to provide you with additional copies of the Personal Data. If you make your access request by electronic means such as email, we will provide you with the information in a commonly used electronic format.
- Rectification of your Personal DataWe will at your request, or at our own initiative, rectify, anonymise, erase or complement Personal Data that you or we discover is inaccurate, incomplete or misleading. You also have the right to complement the Personal Data with additional data if relevant information is missing.
- Erasure of your Personal DataYou have the right to request that we erase your Personal Data if we do no longer have an acceptable reason for processing the data. Given this, erasure shall be made by us if:
- (i) the Personal Data is no longer necessary for the purposes for which it was collected,
- (ii) we process your Personal Data on the basis of your consent and you withdraw this,
- (iii) you object to the processing of your Personal Data based on our legitimate interest and there is no overriding legitimate ground for the processing,
- (iv) the Personal data has not been lawfully processed,
- (v) we are required to erase the Personal Data due to a legal obligation.
However, there might be requirements under applicable law, or other weighty reasons, that entail in that we cannot immediately erase your Personal Data. In such case, we will stop using your Personal Data for any other reasons than to comply with the applicable law, or the relevant weighty reason.
- Right to restrict processingThis means that we temporarily restrict the processing of your Personal Data. You have the right to request restriction of the processing when:
- (i) you have contested the accuracy of the Personal Data, for a period enabling Natural Cycles to verify the accuracy of the Personal Data,
- (ii) the processing is unlawful and you do not want the Personal Data to be erased,
- (iii) Natural Cycles, in its capacity as data controller, does no longer need the Personal Data for the purposes for which it was processed, but you require us to retain the information for the defence, establishment or exercise of legal claims, or
At Natural Cycles, we will take all reasonable and possible actions to notify any recipients of your Personal Data as set out in the section “Our use of your Personal Data” above regarding any rectification, erasure or restrictions carried out by us. At your request, we will also inform you of which third parties we have shared your Personal Data with.
Your right to object to the processingYou have the right to object to such processing of your Personal Data based upon our legitimate interest (please see section “Our use of your Personal Data” above). If you object to such processing, we will only continue with the processing if we have a compelling legitimate reason for the processing that outweighs your interest, rights or freedoms, or unless continued processing is necessary for the defence, establishment or exercise of a legal claim.
If you do not want Natural Cycles to process your Personal Data for direct marketing, you always have the right to object to such use by getting in contact with us. When have received your objection to processing for this purpose we will immediately cease to process your Personal Data for this marketing purpose.
Your right to portabilityYou have the right to receive certain of your Personal Data in a structured, commonly used and machine-readable format and have the right to transmit those data directly to another controller where technically feasible. You only have this right when your Personal Data is processed by automated means and our legal basis for the processing is performance of a contract between you and Natural Cycles. This means e.g. that you have the right to receive and transfer all of the Personal Data that you have provided us with to create your user Account.
Your right to lodge a complaint with the data protection authorityYou have the right to lodge any complaints regarding our processing of your Personal Data with the data protection authority.
Strictly Necessary Cookies
These cookies are necessary for the sites, services and Webshop to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in, keep track of items added to the cart or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the sites, services and Webshop will not work without cookie access. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our sites, services and Webshop. They let us know which pages are the most and least popular and see how visitors move around the sites and Webshop. All information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and Webshop and will not be able to monitor Natural Cycles’ performance.
These cookies enable the sites, services and Webshop to provide enhanced functionality and personalization. They may be set by Natural Cycles or by third party providers whose services we have added to our sites, services and Webshop. If you do not allow these cookies, some or all of these services may not function properly.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
6. Use of anonymized information
- “Anonymized Information” is information which does not relate to an identified or identifiable natural person or to Personal Data rendered anonymous in such a manner that the data subject is not or no longer identifiable.Each user of the services grants Natural Cycles and its affiliates, sublicensees, partners, designees, and assignees of the services (collectively the “Natural Cycles Licensees”) a non-exclusive, royalty-free, sub-licensable, and transferable right to use, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform, communicate to the public, and otherwise utilize and exploit a user’s Anonymized Information and anonymized information about a user’s use patterns of the services:(a) to improve the services or the functionality of the site or Webshop; and(b) for clinical studies and aggregated research, including, but not limited to, scientific research that may be undertaken by third parties who wish to study data collected by Natural Cycles.For clarification, Natural Cycles Nordic AB regularly uses Anonymized Information for the purpose of clinical studies and for the purpose of compiling data for scientific articles, conferences, books etc.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Natural Cycles Webshop and its service providers.
Certain third party service providers, such as payment gateways and transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Data will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or Natural Cycles. If you elect to proceed with a transaction that involves the services of a third party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Last Updated: 2018-05-18
Please note that the boxed text is intended to provide a high-level overview of the key points within each section, and is not legally binding.
Should you have any questions after reading, please get in touch via our support portal and we’ll be happy to help.
- 1. Introduction
- 2. Acceptance of our terms
- 3. Eligibility
- 4. Changes to our terms
- 5. Our services
- 7. Intellectual property rights
- 8. User comments, feedback and other submissions
- 9. Subscription fee and subscription period
- 10. Return of physical products
- 11. Changes to the sites, services or webshop
- 12. Disclaimer
- 13. Indemnification
- 14. Miscellaneous
By using our app, you do so at your own risk. Natural Cycles is designed to monitor, map and visualise data that you yourself enter into the app, which provides information that you can use to make family planning decisions. It does not provide any direct action – rather, it gives you information on how to act in order to either avoid or plan a pregnancy.
It is important to understand that information provided by us does not replace the need for regular consultation with your doctor.
You use the Services and the Products at your sole risk.
In order to use the Services and the Products you need to understand English or one of the supported languages.
The Services and Products are compliant with the applicable regulatory requirements to serve their intended use. Natural Cycles operates a Quality Management System that is certified by a notified body to comply with the requirements of the ISO 13485 standard.
You understand and agree that the Services are web-applications that enable Natural Cycles to record and visualize personally performed measurements or observations relevant to fertility (temperature, presence of menstruation, pregnancy or ovulation test results, intercourse and comments).
The Services are intended to monitor your fertility which may be used to support decisions on family planning. The Services does not through any direct action perform contraception or conception, but rather informs you about how to act. The Services does also not directly protect you from Sexually Transferred Diseases (“STDs”) or infections.
You understand and agree to that Natural Cycles in no way guarantees the accuracy of the Products’ measurement outputs.
You understand and agree to that your use of the Services and Products shall not be a substitute to regular necessary medical consultations by a physician or other qualified healthcare professional.
These Terms and any separate agreements (“Separate Agreements”) whereby we provide you the Services, Sites, Products and Webshop shall be governed by and construed in accordance with the laws of Sweden, without regard to choice or conflicts of law principles. You and Natural Cycles agree to the jurisdiction of the courts of Sweden to resolve any dispute, claim, or controversy that arises in connection with these Terms or any Separate Agreements (including any non-contractual disputes and claims arising out of or in connection with them).
2. Acceptance of our terms
Please note that by setting up a user account with us or using our websites or webshop, you agree that you have read and agreed to our Terms. In doing so, you also agree to follow any restrictions or other precautions. If at any time you decide that you do not agree with our Terms, you should stop using our app, websites and webshop straight away.
By registering with the Services, you acknowledge that you have read, understood and agree to be bound by these Terms. You agree that these terms were made available to you on the Sites. If you should at any time not agree to these Terms, you shall promptly terminate your use of the Services.
By registering with the Services application, you acknowledge that you have read and understood the Instructions for Use, which are available to read and download here. You also agree to comply with the described instructions, age recommendations, indications, contraindications and precautions prior to using the Services.
By visiting the Sites or completing a purchase in the Webshop, you acknowledge that you have read, understood and agree to be bound by these Terms. You agree that these terms were made available to you on Natural Cycles website. If you should at any time not agree to these Terms you shall promptly terminate your use of the Sites and the Webshop.
- To use our app, you must be at least 18 years of age. This is important because we have only proven the effectiveness of Natural Cycles in women who are over 18. You must also be able to understand and agree to our Terms.We don’t allow any commercial use of our app, websites or marketing products unless we have agreed in writing in advance.
You represent and warrant that you are at least of the age of majority (i.e. legal adulthood) in the jurisdiction where you are located or of such other age (if applicable) that you are fully able, competent and authorized to enter into and be bound by these Terms, or, alternatively, that you have the approval of a parent or legal guardian to be bound by these Terms, and that such approval is sufficient to be bound by these Terms in the jurisdiction where you are located.
To clarify, the Instructions for use (available here) defines that you need to be at least 18 years old to use the Services, as we have only proven the clinical efficacy for women older than 18 years.
If you are not able, competent and authorized to be bound by these Terms you may not use the Products or the Services.
You may not use the Products, the Services or the Sites for any commercial purposes without the express written consent of Natural Cycles.
4. Changes to our terms
It is important to check our Terms regularly, as we may make updates at any time. If you continue to use our app, websites or webshop, this means you agree to our updated Terms. If at any time you decide that you do not agree with our Terms, you should stop using our app, websites and webshop straight away.
Natural Cycles reserves the right to modify these Terms at any time, and, to the extent permitted by law, such modifications shall be effective immediately upon posting of the modified Terms on the Sites and Webshop. Accordingly, you agree to review these Terms periodically and your continued access or use of the Services, Sites or Webshop shall be deemed your acceptance of the modified Terms. If you do not agree to the changes you must not continue to use the Services, the Sites or the Webshop.
If you do continue to use the Services, the Sites or the Webshop, you will be bound by the modified Terms.
We may offer new Services and/or features and Products through the Sites and the Webshop. These shall also be subject to these Terms of Service.
5. Our services
5.1 Interpreting the Information provided to you
At Natural Cycles, we are passionate about empowering you with knowledge. However, it’s important to note that information provided by us should never be considered as medical advice, and you should never rely on information from us instead of seeing your doctor. By using our app, you do so at your own risk.
All information provided to the User through the Services is provided for informational purposes only and shall in no way be interpreted as medical practice or medical advice. Such information shall under no circumstances replace a consultation with a licensed physician or any other qualified healthcare professional when required.
Always consult a physician for medical advice and for answers to your medical questions. You agree that Natural Cycles will incur no legal liabilities towards you or anyone else by reason of your use of the Products or Services.
You understand that the accuracy of the information provided by the Services may depend on Individual circumstances which cannot be known or foreseen by Natural Cycles, and that such information may not be applicable and/or may have become outdated as result of recent developments.
Reasonable efforts are made by Natural Cycles to ensure the accuracy of such information, data and calculations. However, you are responsible for recording accurate measurements, interpreting and using the information, data and calculations at your own sole risk. Natural Cycles thus accepts no responsibility for reliance on this information, data or calculations.
While efforts are made to ensure that information on the Sites, Webshop and Products is accurate and up to date, we are not responsible if such information is not accurate, complete or current. Information on the Sites, Webshop or products may contain certain historical information that is not up to date and is provided for your reference only.
The material is provided for general use only and should not be relied upon or used as the sole basis for making decisions without consulting your physician. Any reliance on the material is made at your own risk. We reserve the right to modify the contents at any time. You agree that it is your responsibility to monitor changes.
We reserve the right to cancel orders if any information in the Service, Sites or Webshop is inaccurate at any time, without prior notice (including after you have submitted your order).
We have made every effort to accurately display the colors and images of the Products that appear in the Webshop. We cannot guarantee that your computer or phone screen will display the colors accurately. We do not warrant that the quality of any Products purchased or obtained by you will meet your expectations.
5.2 Your user account
Your user account should only be accessed by you and it is important to keep your password secret. You must ensure that the information you input is accurate and kept up to date for the app to provide you with the most accurate information in return.
You should also ensure that you keep any purchase information, such as credit card details, up to date so we can complete any transactions you make.
Your User account from which you access the Services (the “User Account”) is personal and cannot be shared. You must keep your User Account password secret. Information stored in your User Account is confidential.
For optimal performance of the Services algorithm, you are required to provide accurate information to your User Account and keep your information up to date.
You agree to provide current, complete and accurate purchase information and User Account information for all purchases made in Webshop, so that we can complete your transactions and contact you as needed.
5.3 Prohibited use
By using Natural Cycles you agree not to use our app, websites or webshop for any purpose that is illegal, or not in line with the Terms. That includes copying or reselling any information, trying to gain unauthorised access to the websites, interfering with the operation of the websites or trying to access the identity of other users. You also agree not to attempt to place advertisements or offers, or send spam to other users. You must not encourage anyone else to act in this way either.
Finally, by using Natural Cycles you agree not to access any other user account or provide false information about yourself or another user.
You agree not to solicit others to use the Webshop, Services or the Sites for any purpose that is unlawful or prohibited by these Terms or by any applicable international, federal, provincial or state regulations, rules, laws, or local ordinances.
You agree not to duplicate, reproduce, copy, sell, resell, trade, distribute or exploit any proportion of the Webshop, Sites or the Services or any material or information obtained through the Sites or the Services.
You agree not to circumvent, disable, damage or interfere with or get unauthorized access to any security-related features on the Webshop, Sites or within the Services, including, but not limited to, using robots, spiders, crawl, scrape or other automatic means for accessing the Sites or the Services.
You agree not to intentionally interfere with, disable, remove or damage the operation of the Webshop, Sites or the Services, including but not limited to uploading or otherwise disseminating worms, viruses, spyware or other harmful or malicious code.
You agree not to attempt to identify other Users of the Webshop, Sites or Services through phishing, pharming or pretext attempts or methods
You agree not to make advertisements, offers, proposals or to send junk mail or spam to other Users of the Webshop, the Sites or the Services.
For Users of the Webshop, the Sites or the Services, you agree not to misrepresent your identity, access any other User Account or provide false or misleading information about yourself or any other User.
7. Intellectual property rights
Our website, app and webshop is owned and operated by us at Natural Cycles.
We own all associated intellectual property, copyright and trademarks, and users cannot copy or redistribute any material relating to the website, app or webshop without our written permission.
The Sites and the Services are owned and operated by Natural Cycles. All content, design, graphics, compilation, magnetic translation, digital conversion and other matters making up the Webshop, the Sites and the Services are protected under applicable copyrights, trademarks and other proprietary rights (including but not limited to intellectual property rights) and owned by Natural Cycles or one of its affiliates.
Use of the Services does not give you ownership of any intellectual property rights in any of the content, documents or other materials you access. Our posting of information or materials on the Sites and Services does not constitute a waiver of any right in such information and materials. You may not copy, redistribute or publish any part of the Sites or the Services unless Natural Cycles has given you express written consent.
8. User comments, feedback and other submissions
It’s important to understand that any submissions you make to us, either at our request (like contest entries) or voluntarily by you (like feedback or suggestions for improvement), may be used or published by us. Please note that we are not obliged to make any payment in return for input from you, or to respond to you if you provide this input to us.
By using Natural Cycles you agree not to make comments that could be libelous or considered offensive, and you also agree not to misrepresent yourself, mislead Natural Cycles or other users. You agree to take responsibility for the accuracy of any comments that you make.
We will monitor comments and remove any that we believe may be offensive or objectionable
If, at our request, you send certain submissions (for example, contest entries) or you send unsolicited creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, as blog post comments, as social media comments or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments
We may, but have no obligation to, monitor, edit or remove content and comments that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of Natural Cycles or any third-party, including copyright, trademark, privacy or other personal or intellectual proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
9. Subscription fee and subscription period
Subscription payments for our app are made periodically – every one month, three months or one year, according to the package you selected when you signed up. At the end of your subscription period, your subscription will be automatically renewed. If you do not wish to continue your subscription, you may terminate your user account before your current subscription period ends. Subscription prices may change from time to time and by continuing to use Natural Cycles you agree to the price change.
Payments for the use of the Services (“Subscription Fees”) are made periodically in advance. Each payment covers a subscription period (“Subscription Period”) during which the User may access the Services. A Subscription Period can be one month, three months or one year as offered by the Services.
Subscription Fees must be paid using a lawfully issued credit or debit card for which you have authorization to make a charge. Natural Cycles reserves the right to block access to your User Account until a valid credit or debit card has been provided to cover all charges incurred by you. You are solely responsible for any late payment charges or other charges incurred by you as a result of your use of a credit or debit card to pay a subscription fee.
At the end of each Subscription Period, your subscription will be automatically renewed with one month, three months or one year each time (depending on if your current Subscription Period is of one month, three months or one year respectively). To avoid your subscription period being automatically renewed you may terminate your subscription at your User Account before the last day of your current Subscription Period. The termination will take effect from the last day of your current Subscription Period.
In certain cases, such as discounts or promotions, the Subscription fee may include a basal thermometer or other relevant physical goods. The goods are considered as marketing gifts and do not contribute to the purchase price. Natural Cycles has no obligation to replace, or in any other way compensate you for, faulty marketing gifts or marketing gifts that have not arrived. Natural Cycles offers no right to return such marketing gifts, as you have paid for the subscription and not the marketing gifts.
Natural Cycles reserves the right to change the price for a Subscription Period at any time. Price changes for a Subscription Period will take effect at the start of the next Subscription Period following the date of the price change and will be communicated to Users affected by the change before such date. By continuing to use the Services after the price change takes effect, you agree to accept the new price. The prices for the Products in the Webshop are subject to change without notice.
You may cancel your subscription of the Services at any time, and you will continue to have access to the Services throughout your pre-paid Subscription Period. We do not provide refunds, right to return for a purchased subscription, credits for any partially used subscription or unused User Account, or by reason of your dissatisfaction with the Services.
As the subscription gives you access to the Services (which are digital and not provided via a physical medium) instantaneously after the purchase, Natural Cycles does not offer a right of return (such as refunding the subscription fee). To cancel your Subscription, go to the profile settings when logged in on your User Account and follow the instructions for cancellation.
10. Return of physical products
Our return policy for items purchased through the webshop lasts for 14 days. Please read below to understand more about our Terms for returns and refunds.
Our return policy for non-digital Products that are purchased through the Webshop lasts for 14 days. If more than 14 days have gone by since you have received your purchased product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the “Item” (a non-digital Product purchased from our Webshop that you wish to return for a refund) must be shipped to us in the unused condition in which you received it in, in the original intact packaging. Several types of goods cannot be returned for a refund. This includes perishable goods (such as ovulation and pregnancy tests), intimate and sanitary goods, as well as downloadable software products.
For Items that are defective and for which you complete a formal customer complaint (“Defect Items”), the complaint is eligible for a refund even if it does not fulfill the requirements of paragraph 10.2 above.
To return an Item or a Defect Item, ship the Item including the receipt or proof of purchase to the following address:
- Natural Cycles Nordic AB
- Luntmakargatan 26
- 111 37
- Stockholm, Sweden
Shipping costs for returning an Item is non-refundable, unless you are returning Defect Items which are refundable to a reasonable amount. Defect Items can be requested to be replaced by a comparable Product. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Some Products are limited in quantity and might therefore be impossible to replace
In the case of a refund, you are responsible for the product until it has been returned and we do not guarantee that your returned Item will be refunded until it is successfully returned to us. Do not send the Items back to the manufacturer.
We reserve the right to refuse to issue a refund or only issue a partial refund on returned Items (e.g. when a returned Item does not fulfill the return terms as set out above or when we are not able to review an Item because it has not been returned to us successfully or in an acceptable state).
Once your return is received and inspected, we will (if applicable) send you an email to notify you that we have received your returned Item and notify you of the status of your refund (approval or rejection). If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. If rejected, we will provide information on why that is the case
If the Item when purchased and shipped directly to you was marked as a gift, you can (when returning the Item) request to receive a gift credit for the value of your return. Once the returned Item is received by us, a gift certificate will be mailed to you. If the Item wasn’t marked as a gift when purchased, or the gift giver had the Products shipped to themselves to give to you later, we will send a refund only to the original purchaser.
11. Changes to the sites, services or webshop
We may decide to make changes to our app, websites, webshop or marketing products at any time. We also reserve the right to temporarily or permanently take down our app, websites, webshop or marketing products at any time.
Natural Cycles reserves the right to make improvements or changes to the Webshop, the Sites, the Services and the Products without notice. Natural Cycles also reserves the right to temporarily take down or permanently terminate the Webshop, the products, the Sites and the Services at any time without notice and without being liable to you or any third party. Natural Cycles will however make reasonable effort to notify the Users before terminating any of the Sites or Services.
Please read below to understand more about our disclaimers.
To the maximum extent permitted by applicable law, Natural Cycles and its affiliates, partners, directors, officers, contractors, licensors, agents, interns, suppliers, service providers and employees (“Natural Cycles and its associates” hereinafter)
(a) disclaim all warranties, either express or implied including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement
(b) shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products procured using the Webshop, or for any other claim related in any way to your use of the Services or any Products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or Products, transmitted, or otherwise made available via the Service, even if advised of their possibility.
The Service and Products delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In no event shall Natural Cycles and its associates be liable an amount that exceed the total amount of your payments to Natural Cycles over the past twelve (12) months, calculated from the event giving rise to the liability
Please note that your user account can be cancelled by you or us at any time. If your user account is terminated, you agree that Natural Cycles shall have no obligations or liabilities towards you. We also reserve the right to cancel or limit orders from our webshop in certain circumstances.
The Services and Sites are provided to the User as a service. The User and Natural Cycles may terminate the subscription at any time, with or without cause. You understand and agree that the cancellation of your User Account is your sole right and remedy with respect to any dispute with Natural Cycles. If you or Natural Cycles terminate your membership, or if Natural Cycles suspends your access to the Services, you agree that Natural Cycles shall have no liability or responsibility towards you and no obligation to refund any amounts you already paid for toward your subscription of the Services. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
A termination of your subscription of the Services will be effective from the day after the last day of your current Subscription Period, unless your subscription is terminated by Natural Cycles by reason of your breach of any provision in these Terms, in which case the termination will be effective immediately.
We reserve our right to cancel an order if you breach or violate any of the Terms related to the Webshop, Sites, Services or Products. We reserve the right to limit the sales or quantities of Products to any person (on case-by-case basis) or geographic region or jurisdiction. These restrictions may include orders placed by, or under, the same User Account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
- If any one part of these Terms cannot be enforced or is found to be illegal, this will not affect the remaining Terms of the agreement. These Terms are still valid, even if we do not enforce any particular part of this agreement.
If any provision of these Terms should be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such provision or part shall to that extent be deemed not to form a part of these Terms. The enforceability of the remainder of these Terms shall not be affected, provided that the remaining provisions of these Terms shall be reasonably adjusted to redress any imbalance caused by such unenforceability.
14.2 Entire agreement
The failure of Natural Cycles to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms contains the entire agreement between the User and Natural Cycles Nordic AB and supersedes any previous written or oral agreement between the parties in relation to the subject matters dealt within these Terms
The heading references herein are for convenience purposes only and does not constitute a part of these Terms. The heading references shall not be deemed to limit or affect any provision of these Terms.
We welcome your feedback regarding our Sites, Webshop, Products and Services. If you have any questions or suggestions regarding our Terms, please contact us at firstname.lastname@example.org.